Transforming Clinical Care During COVID-19
During COVID-19, a large U.S. health system needed to quickly implement tele-health and redesign workflows to handle increased demand. Andes launched a full tele-health program in 30 days with a 70% clinician adoption rate, ensuring seamless care delivery.
The Challenge:
When the COVID-19 pandemic struck, a large urban health system faced immense pressure to quickly pivot to telehealth services and redesign clinical workflows to meet safety protocols and heightened demand. The health system needed a strategic partner to design and implement a telehealth solution rapidly, ensuring minimal disruption to care for thousands of patients. Andes Advisory was engaged to lead this high-stakes transformation, balancing speed, quality, and clinician engagement.
The Solution:
Andes Advisory led a rapid clinical transformation with a focus on telehealth enablement and clinician engagement:
Designing a Scalable Telehealth Solution: Partnered with IT and clinical leaders to design a scalable telehealth platform that integrated with existing EHRs and patient portals.
Training and Change Management: Delivered virtual training sessions for over 1,200 clinicians on telehealth best practices and new workflows.
Redesigning Clinical Workflows: Developed new workflows for digital check-ins, virtual consultations, and follow-ups to ensure a seamless patient experience.
Ongoing Support and Optimization: Established a dedicated support team to troubleshoot, gather feedback, and optimize the system.
The Results:
The rapid telehealth implementation ensured the health system could continue delivering high-quality care during a critical time:
30-Day Implementation: Successfully launched a full telehealth program in just 30 days.
70% Clinician Adoption: Achieved high adoption rates through targeted training and support.
80% Reduction in Non-Essential Visits: Enabled virtual care options, maintaining patient satisfaction and safety.